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Today (30 April) the Money Advice Service, the UK’s free, independent and impartial source of money advice, announces the award of a three-year contract to Turn2us to provide its customer contact centre.

The Service currently receives an average of 7,000 calls per month and, from 1 July 2012 the handling of these contacts will be undertaken by Money Advice Line staff at Turn2u’s contact centre near Cardiff in South Wales, where 46 new jobs will be created by 2014. In addition the team will also provide a new webchat service, adding to the number of ways people can access impartial advice.

Commenting on the signing of the contract, Karen Broughton, Marketing and Service Delivery Director for the Money Advice Service said:

"We are committed to offering a Service that's free and accessible for everyone. Providing advice over the phone is an essential part of our Service and Turn2us has a great track record of delivery in this field. I’m delighted to be working with them to reach many thousands of people who will benefit from our help to better manage their money."

Alison Taylor, the Director of Turn2us said:

"The Money Advice Service is doing some great work and being accessible over the phone with free and independent advice is fantastic. We are very pleased to be one of its frontline providers and look forward to helping thousands of its customers in the coming years."

The contract was awarded following a competitive tender process and is worth £4m over three years.

 

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1. Turn2us will initially recruit 14 people for the Money Advice Line, and by 2014 staff numbers will move to 47 (46 in Wales and one member of staff in London) as the service becomes fully mobilised.
2. Turn2us has helped people across the UK access welfare benefits and charitable grants since it was formed in 2007.
3. The Money Advice Service is a unique service – it offers free, impartial money advice. So that everyone can benefit from money advice, the Service is available online, over the phone and face-to-face through a national network of Money Advisors.

The Money Advice Service is an independent organisation. It gives free, unbiased money advice across the UK – online, over the phone and face-to-face. Its vision is to ‘enhance people’s lives because they take control of their money as a matter of course’. Originally set-up by Government, the Service is paid for by a statutory levy on the financial services industry, raised through the Financial Services Authority. Its statutory objectives are to enhance the understanding and knowledge of members of the public about financial matters (including the UK financial system); and to enhance the ability of members of the public to manage their own financial affairs. The Service has an independent Chairman and board appointed by the Financial Services Authority. It was formerly the Consumer Financial Education Body.

 

 

Turn2us helps people in financial need access welfare benefits, charitable grants and other financial help. It is part of the national poverty charity Elizabeth Finn Care.