FAQs

FAQs

Below are answers to some of our most frequently asked questions.
If you’re still not sure about something please email  info@elizabethfinn.org.uk.

What is Elizabeth Finn Care and what do you do?

Elizabeth Finn Care is a national charity that gives direct financial support to individuals in need and through Turn2us helps millions more to gain access to the money available to them in welfare benefits, charitable grants and other financial help.

Through the Turn2us service we also help people in financial need to access welfare benefits, charitable grants and other financial help – online, by phone and through our partner organisations. 

Who can you help?

Through Turn2us, the Charity offers support to anyone in financial difficulty. Those seeking direct support in the form of a grant must match our eligibility criteria.

What sort of grants do you give?

The kind of help we give depends on individual circumstances and our grants are very wide-ranging. We offer direct grants to pay for specific items ranging from disability equipment or transport costs for example. In each case, the amount we give is carefully calculated so that it does not affect any other benefits that our beneficiaries might be receiving. Read more about Elizabeth Finn Grants.

Some people need extra support if they do not have close family or friends on hand to support them. We provide a support network through regular contact with our caseworkers and trained volunteers.

How many grants to you give out each year?

Demand for our support is increasing but as a Charity we have limited resources. Despite this we have maintained our level of support and last year gave out just under 4000 grants to people seeking our support with an average amount of £1000.

How are you funded?

Elizabeth Finn Care is a Charity and can only carry out its work thanks to the generous contributions from our supporters. To find out how you could support our work visit the Support us page.

Why do you only help people from certain professional backgrounds?

Our Turn2us.org.uk is open for anyone who is struggling financially in the UK.
Elizabeth Finn Grants is only able to help people who fulfil certain criteria. We are legally bound to this, though we have greatly extended the range of professions we are able to help to include over 120 professional backgrounds. If you apply for a grant but we are unable to help you, we will do our best to signpost you to other organisations that can.

Do you help with holidays?

We don’t pay for holidays as a rule. However, we can help with convalescence or a respite break.

Can you help with bankruptcy charges, funeral costs or school or college fees?

We can help with bankruptcy costs through another agency who have given money advice and recommend this as an appropriate way forward. Get in touch for further information on this. We can’t help with funeral costs, school or college fees, however we can direct you to other sources of funding via the Turn2us.org.uk, which includes a Benefits Calculator, Grants Search tool and other useful resources.

After the initial contact with Elizabeth Finn Care, what happens?

We will ask you to complete and return an enquiry form setting out your needs and how you meet our eligibility criteria. After we receive your form we will review the information that you have given us and get in touch to discuss if we can help. Visit our application page for more information on the overall process.

If my application is accepted, how long will it take before I begin to receive help?

The process usually takes up to six weeks. The Case Worker who is assigned to assist you has to build up a case about your situation. They will contact the Department of Work and Pensions as well as your local Council to confirm other benefits and Council tax that you may receive.

The length of the process also depends on the information you include on your application form. For instance, you might be eligible because your partner or ex-partner meets our criteria. Contacting people to confirm such information sometimes takes time.
The more information you give us – such as occupations, copies of benefit letters, copies of bank statements and a copy of your passport, if needed – the quicker we can process your application.

Do you help with Care Home top-up fees?

Yes we do. There is a savings limit of £10,000 and the maximum we give is £50 per week